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At ArtJiffy, we are committed to ensuring your satisfaction with our products. Please review our return and refund policy below for details on how we handle returns and refunds.
To be eligible for a refund, you must contact us at support@artjiffy.com within 14 days of receiving your product. The item must be unused, in its original condition, and in the original packaging.
Please note that we cannot offer refunds or exchanges if:
More than 14 days have passed since you received the product.
The shipping address provided was incorrect or incomplete. Please ensure your shipping address is accurate before placing your order.
Certain items are non-returnable, including but not limited to:
Customized digital oil painting kits.
Gift cards.
If your order arrives with damages, defects, or missing items, please notify our customer support team at support@artjiffy.com within 3 days of receiving the order. Include your order number, full name, and clear pictures of the issue for prompt assistance.
Domestic Shipping: Orders from our USA warehouse typically arrive within 1 to 4 business days (up to 7 days for remote locations).
International Shipping: Orders from our workshop generally take 1 to 3 weeks for delivery.
If your order is delayed and there has been no tracking update or if customs or logistics issues arise, contact us for support. Please note that we do not offer refunds for packages in transit for less than 45 days if the shipping company confirms they are still en route.
To initiate a return, please contact us with the following details:
Order number (found in your order confirmation email)
The email address used to place the order
Your full name and shipping address
Date of purchase
Please do not return the item directly to us before contacting us, as we will provide you with the most suitable return address based on your location.
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment.
We only offer exchanges for items that are defective or damaged. If you need an exchange for a different model or have other concerns, please email us at support@artjiffy.com.
In certain cases, partial refunds may be granted, such as:
Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
If you haven't received your refund after 7 days from the approval confirmation, please first check with your bank or credit card provider, as processing times may vary. If further assistance is needed, contact us at support@artjiffy.com.
Customers are responsible for covering the shipping costs for returning items. Shipping costs are non-refundable. If you're returning an item valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
For further questions or support, please reach out to us at support@artjiffy.com. We appreciate your business and are committed to your satisfaction.
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